Shipping policy

Thank you for choosing our products! We aim to provide you with a seamless and timely delivery experience. Please take a moment to familiarize yourself with our shipping policy.


Order Processing and Delivery

  • Once your order is confirmed, we will process it within 5-7 working days (for non-personalised items) &  10-14 working days for personalised items. Please note that working days exclude weekends and official holidays.
  • Our team will make every effort to ship your order as soon as possible. However, certain circumstances such as high order volumes or unforeseen delays may extend the processing time. We appreciate your understanding in such situations.

 

Inspection upon Delivery

  • We encourage customers to inspect their orders upon delivery. You have the right to open and inspect the contents of your package.
  • If you find that the item is damaged, defective, or incorrect, please refer to our refund policy for further instructions on how to proceed with a return.

 

Returns and Shipping Fees

  • If an item is eligible for return as per our refund policy and you wish to return it, shipping fees must be paid in full.
  • In the event that you do not inspect the order upon receiving it and later decide to request a return, additional shipping fees will apply. We recommend inspecting your order promptly to avoid incurring these extra costs.

 

Refund Policy

Please refer to our refund policy for detailed information on returns, exchanges, and refunds.


Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect address information.


Shipping Methods and Carriers

  • We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders.
  • The specific shipping methods and carriers available will be displayed during the checkout process.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to help and provide you with the best possible shopping experience.